Effective Date: October 2025
Please read this Privacy Policy carefully. By using or accessing our website [www.sigmeds.com] (“Website”), you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use this Website.
1. Introduction
This Privacy Policy explains how Sigmeds Healthcare (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users (“you” or “your”) who visit or make a purchase from our Website or visit our physical store.
We are committed to safeguarding your privacy and maintaining transparency about how we handle your data.
2. Information We Collect
We may collect the following categories of information when you use our services:
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Personal Information:
Your name, contact number, email address, billing and delivery address, and payment details. -
Order Information:
Details about the products you purchase, order history, and transaction records. -
Medical Information (if applicable):
Prescription details uploaded by you for purchasing prescription medicines. -
Technical Information:
IP address, browser type, operating system, device details, and website usage data collected through cookies and analytics tools.
3. How We Use Your Information
We use your information for the following purposes:
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To process your orders and deliver products.
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To verify prescriptions (where required by law).
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To improve our website, products, and customer experience.
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To contact you about orders, offers, and service updates.
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To comply with legal obligations or regulatory requirements.
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To detect and prevent fraud or misuse of our services.
We will never sell or rent your personal data to third parties for marketing purposes.
4. Data Sharing and Disclosure
Your information may be shared only in the following cases:
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With delivery partners, payment gateways, and logistics providers to complete your order.
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With government authorities, if required by law.
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With trusted service providers who assist us with website hosting, data security, or analytics — under strict confidentiality agreements.
5. Data Retention
We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
6. Security of Your Information
We use appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute protection.
7. Your Rights
You have the right to:
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Access and review your personal data held by us.
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Request correction or deletion of inaccurate information.
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Withdraw your consent at any time (subject to applicable law).
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Contact us for any privacy-related queries or concerns.
8. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can disable cookies in your browser settings, though some website features may not function properly.
9. Third-Party Links
Our website may contain links to third-party sites (like payment gateways or healthcare resources). We are not responsible for their privacy practices or content.
10. Children’s Privacy
We do not knowingly collect personal information from minors under 18 years of age. If we become aware that we have collected such information, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
12. Contact Us
For any privacy, return, refund, or shipping-related queries, you can reach us at:
📧 support@sigmeds.com
📞 +91 8601228001